Regulatory Disclosures

Last Updated: February 26, 2025

FCC 911 Disclosure.  
‍As a telecommunications services provider, Plura Connect is committed to complying with the Federal Communications Commission (FCC) rules regarding 911 and Enhanced 911 (E911) services. Below is an outline of our compliance measures and important information for our customers:

Provision of 911 Services:
We provide 911 service to all customers as a standard and mandatory feature. Customers cannot opt out of this service.  All 911 calls, along with your registered physical address and callback number, will be routed to the appropriate Public Safety Answering Point (PSAP) or local emergency authority.

Customer Location Requirements:
Before activating service, customers must provide their physical address. This address will be used for routing emergency calls to the correct PSAP.  Customers are responsible for keeping their registered address up to date. If you move or change locations, you must update your address through our customer portal or by contacting customer support. Failure to do so may result in delays in emergency response.

Limitations of VoIP Services:
‍VoIP 911 service may not function during Internet outages or disruptions, or in the event of a power outages unless backup power is available.  Network congestion or technical issues may also affect call routing.  In addition, unlike traditional landline services, VoIP 911 calls may not automatically provide accurate location information if the registered address is outdated or incorrect. In some cases, 911 calls may be routed to a non-emergency administrative line instead of the appropriate PSAP, especially if the registered address is incorrect.